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    • How do i track my order?
      • The tracking for your order will be added into your account within 10 days after your order has been shipped out.

        Please click the Tracking Number to open the Tracking Link for your order:

        Your order usually takes about 3 to 4 weeks to arrive depending on Customs Check in your country! If there are delays with Customs Check, your order may be delayed and the Tracking will not have any new updates. However, delays are temporarily and as soon as your parcel clears, you will receive your order.

    • How long does shipping take?
      • We are shipping internationally, so it does typically take about 3 to 4 weeks for your order to arrive.

        Good things are worth waiting for 😊
    • My order arrived but some items are missing?
      • We will always try our best to make sure your order arrives in 1 package, but if your order was large or contained limited edition items that are custom made, then we will ship it in a few separate parcels to make sure that you're not charged with extra duty or customs fee.

        If your order has arrived and is missing a few items, please do not worry as the rest are on the way and will be arriving very soon!

    • Do you offer exchanges or refunds?
      • We are the first and only Kawaii/KPOP shop to offer FREE Returns & Exchanges within 90 days of you receiving your order!

        If you received any merch that does not fit you well or needs to be returned, please contact us with the exact items needed to be returned or exchanged and we'll take care of it immediately.

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