Frequently Asked Questions
Where is my order?You will receive an email once the order has gone through. We'll also notify you when your order leaves our warehouse and is en route for delivery. If you have any questions whatsoever, please reach out to our team via live chat or email - we usually respond within 1 hour ^.^
How long does it take for my order to arrive?Shipping usually takes about 3 - 5 weeks for your products to arrive depending on where you live. If you're super excited about the purchase and can't wait, we do offer an express delivery for $25 which will allow your order within 2 week.
Do you ship internationally?
Yes, we ship to worldwide to all countries!
Do I have to pay custom fees for my order?
Customs fees depend on the laws of your country. In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
How can I cancel my order?
Please contact us as soon as possible if you want to cancel your order. Once the item/s has been fulfilled and marked as shipped we will not be able to make any changes to your order :(.
Can i apply discount codes to all items?
If you see a special discount code, it is applicable for all non sale items during checkout :).